TERMS OF SERVICE
John Arnett EI
PosturePlan
Updated: 25/05/2026
1. Overview
These Terms of Service (“Terms”) govern your use of www.postureplan.com and any related pages, courses, videos, articles, downloads, tools, AI-assisted features, emails, live sessions, and other content provided through the website, collectively referred to as the “Site” or “Services.”
The Site is owned and operated by John Arnett EI (“we,” “us,” or “our”). Users of the Site are referred to as “you” or “your.”
By accessing or using the Site, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.
We may update these Terms from time to time. When we do, we will update the date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated Terms.
2. Educational Purpose Only
The content on this Site is provided for general educational and informational purposes only.
Although John Arnett is a physiotherapist, the content on this Site does not replace an individual consultation, physical examination, diagnosis, treatment plan, or advice from your own doctor, physiotherapist, or other qualified health professional.
Using this Site does not create a patient-provider relationship, physiotherapist-patient relationship, or individual treatment relationship between you and John Arnett EI.
You are responsible for deciding whether the content is suitable for your personal situation and for seeking individual professional advice where appropriate.
3. Free Courses and Website Content
Some courses, videos, exercises, articles, downloads, and other resources on this Site may be provided free of charge.
Free access does not create any entitlement to ongoing access, individual support, personal advice, or future updates. We may update, remove, restrict, or discontinue any free content at any time without notice.
We do our best to provide useful, accurate, and up-to-date information, but we do not guarantee that all content will always be complete, current, error-free, or suitable for your specific condition, body, symptoms, goals, or circumstances.
4. Exercise and Movement Responsibility
Some content on this Site includes physical exercises, movement guidance, stretching, strengthening, relaxation exercises, body awareness exercises, or other physical activities.
By choosing to follow any exercise or movement content, you understand and agree that:
exercise and movement involve risk;
not every exercise is suitable for every person;
you are responsible for using your own judgment;
you should stop immediately if you experience worsening pain, dizziness, numbness, weakness, loss of balance, unusual symptoms, or anything that concerns you;
you should seek professional advice before starting if you have a medical condition, recent injury, recent surgery, severe pain, unexplained symptoms, neurological symptoms, or any doubt about whether the exercises are appropriate for you.
You use the Site and its exercise content at your own risk.
5. Urgent and Serious Symptoms
This Site is not intended for urgent or emergency medical situations.
Seek urgent medical care if you experience symptoms such as:
loss of bladder or bowel control;
numbness around the saddle area;
significant or progressive weakness in the legs;
severe trauma;
fever with back pain;
unexplained weight loss;
history of cancer with new or worsening back pain;
severe, unusual, or rapidly worsening symptoms;
any symptom that makes you seriously concerned.
Do not use the Site, courses, or AI features to decide whether emergency care is needed.
6. AI Course Navigator
The Site may include an AI-powered course navigation assistant or similar interactive tool.
The AI assistant is intended to help users find relevant educational content on PosturePlan. It may suggest courses, lessons, videos, or sections of the Site based on the information you provide.
The AI assistant does not provide:
medical diagnosis;
physiotherapy assessment;
individual treatment plans;
emergency advice;
personalised medical care;
a substitute for professional advice from a qualified health professional.
The AI assistant may misunderstand your situation or provide incomplete, inaccurate, or inappropriate responses. You should not rely on it to diagnose yourself, rule out serious conditions, or decide whether you need medical care.
You are responsible for checking whether any suggested content is suitable for your situation.
Please avoid entering unnecessary personal medical details into the AI assistant. More information about how AI-related data is handled is provided in our Privacy Policy.
7. User Accounts and Information
Some parts of the Site may require you to provide information such as your name, email address, or other details.
You agree that any information you provide will be accurate, current, and your own. You must not impersonate another person, use someone else’s email address, or use the Site for unlawful or unauthorized purposes.
If user accounts are introduced or used, you are responsible for keeping your login details confidential and for any activity under your account.
8. Acceptable Use
You agree to use the Site only for lawful purposes.
You must not:
use the Site in a way that violates any applicable law or regulation;
attempt to gain unauthorized access to the Site, its systems, or other users’ information;
interfere with the security, performance, or availability of the Site;
copy, scrape, download, or extract large amounts of content without permission;
upload or transmit harmful code, spam, or malicious content;
use the Site or AI assistant to generate harmful, abusive, misleading, or unlawful content;
use the Site in a way that infringes the rights of others.
We reserve the right to restrict or block access to the Site if we believe these Terms have been violated.
9. Intellectual Property
Unless otherwise stated, all content on this Site belongs to John Arnett EI or its licensors. This includes, but is not limited to:
videos;
course materials;
text;
images;
graphics;
logos;
downloads;
exercise descriptions;
website design;
educational materials;
AI prompts or structured course navigation content created by us.
You may view and use the content for your own personal, non-commercial educational use only.
You may not copy, reproduce, sell, redistribute, modify, upload, share, publish, transmit, or create derivative works from the Site content without our prior written permission.
You may share public links to our website or publicly available YouTube videos, provided you do not misrepresent the content or suggest that we endorse you, your business, or your services without permission.
10. Third-Party Content and Links
The Site may include links to or embedded content from third parties, including but not limited to YouTube, Squarespace, payment processors, email platforms, analytics providers, or other websites and services.
Third-party websites and services are governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, content, privacy practices, or policies of third-party websites or services.
Links or embedded content do not necessarily imply endorsement.
11. Testimonials and Results
Testimonials, reviews, examples, or personal stories shown on the Site reflect individual experiences. They are not guarantees that you will achieve the same or similar results.
Your results may vary depending on your health, symptoms, consistency, lifestyle, medical history, and other personal factors.
We do not guarantee any specific outcome from using the Site, courses, videos, exercises, or AI assistant.
12. No Warranties
The Site and its content are provided on an “as is” and “as available” basis.
We make no guarantee that:
the Site will always be available;
the content will always be accurate, complete, current, or error-free;
the Site will be free from technical issues, interruptions, or security vulnerabilities;
any particular result will be achieved from using the Site;
the AI assistant will always provide accurate, complete, or appropriate responses.
To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, relating to the Site and its content.
13. Limitation of Liability
To the fullest extent permitted by applicable law, John Arnett EI shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from or related to your use of, or inability to use, the Site, courses, videos, exercises, AI assistant, or other content.
This includes, but is not limited to, any injury, loss, damage, or consequence resulting from:
following or misapplying exercise content;
relying on educational information;
relying on AI-generated responses;
technical interruptions or errors;
third-party services or links;
unauthorized access to or use of your information.
Nothing in these Terms is intended to exclude or limit liability where it would be unlawful to do so under applicable law.
14. Privacy
Your use of the Site is also governed by our Privacy Policy.
The Privacy Policy explains what personal data we collect, how we use it, who we may share it with, how long we keep it, and what rights you have under applicable data protection law.
Because some features may involve information about pain, symptoms, injuries, physical limitations, or health goals, you should read the Privacy Policy carefully before using interactive features such as forms, quizzes, or the AI assistant.
15. Availability and Changes to the Site
We may update, modify, suspend, or discontinue any part of the Site at any time, including free courses, videos, downloads, AI features, or other resources.
We are not liable if any part of the Site becomes unavailable, changes, or is removed.
16. Governing Law
These Terms are governed by the laws of Belgium, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.
Where legally permitted, disputes relating to these Terms or the Site shall be handled by the competent courts of Belgium.
17. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.
18. Entire Agreement
These Terms, together with our Privacy Policy and Disclaimers, form the agreement between you and John Arnett EI regarding your use of the Site.